2020 to 2021

Outcome case study

Tokens in Time: One Idea You Can Wear

Justin Dial wanted to spread positivity, helping people through hard times with handmade tokens that remind them of the great moments in their lives. He ran two small Austin brands side by side, Lemons Gold and Thump Jewelry. He needed one idea that could hold them both.

Roadmap page with the Tokens in Time slogan: Your heart on your sleeve.

The challenge

Two brands, five good ideas and one overwhelmed week. Nothing could launch until one idea led.

What we did

A brand strategy for Tokens in Time: one idea, one customer, a path from first look to custom piece, and a four phase plan. The line that carries it: "Your heart on your sleeve."

What changed

  • Justin landed his first client 24 hours after we finished defining his customer, the second step of our process.
  • Justin chose his first move: launch with custom hoodies, inside the Tokens in Time story, and let everything else wait.
  • A buying path anyone could follow: place your order, define your concept with Justin, and he creates your token.
  • Justin designed the visual concept himself once the strategy was clear.

Services

  • Brand strategy (Inspiration Strategy™)
  • Positioning and messaging
  • Funnel and offer design
  • Growth story
  • Instagram strategy
  • Email nurturing sequence
  • Ongoing strategy consultations

The story

01

Five good ideas

Justin made things with his hands. Streetwear tees and soaps under Lemons Gold. Custom jewelry under Thump Jewelry. Both in Austin, Texas.

Underneath it all was one wish: make pieces that help people remember what matters.

But the list kept growing. Free content, stickers, tees, hoodies, custom jewelry. Every idea was good. None of them connected to the next. He came to us for a clear market, a message he could say in one breath, and a plan to turn his craft into steady revenue.

His expectations and ours, side by side on day one.

02

Permission to choose

On a call in July, Justin said out loud what the long list was costing him.

"...I'm like, oh yeah, I can do that. I can figure that out... So me figuring out five things is just becoming overwhelming. So that's why we're getting back to this really narrow focus."

That was the problem, and it was also the way out.

He didn't need more ideas. He needed permission to choose one. And when it came, a narrow focus didn't feel like a loss. It felt like relief.

It also paid off fast. A day after we finished defining his customer, the second step of our process, Justin had his first client.

03

Concept first, then the trigger

Two brands and a pile of products can tempt a founder to sell everything at once. We went the other way.

We started with the idea, and only then picked what would trigger the first sale. As we put it to Justin: "First, we have to define the concept. Then plan the best trigger... It can be a jewelry trigger. It can be an apparel trigger."

The concept was already in his own work. A handmade piece that reminds you of a moment that matters. A token in time.

That made the offer simple. A token is a commission, not a checkout. You place your order, define the concept with Justin, and he creates your token. And he set a rule we loved: every piece starts as an application, so he only takes work he can do and wants to do. "I don't want to accept any money for something that I can't do or not really wanting to do."

The funnel sketched live on the whiteboard.

04

One thing first

Justin's ideas came fast. Our job was to slow them down on purpose, over a standing run of live consultations.

The turning point was simple. We put every tactic on the table and scored each one on labor, cost, return, urgency and need. The order came out of the numbers, not out of the loudest idea. A landing page and an email sequence went first.

Then Justin made the call that mattered most. The first thing he would sell inside the Tokens in Time story was custom hoodies. Jewelry, stickers and the rest could wait their turn.

We built the landing page together, live, with one call to action and no confusion.

Twelve tactics scored, then put in order.

05

"Your heart on your sleeve"

The whole idea came down to one promise. Tokens in Time makes pieces you wear to remember what matters, for people who love streetwear and positivity, so they feel at home and face life with confidence.

The line that carries it: Your heart on your sleeve.

We told it as a story, with his customer as the hero: a positive artist trying to hold on to what's important. The villain is noise. Self doubt, exhaustion, distraction. In a fast life, it's easy to forget.

Justin is the guide. He knows what it's like when life takes a wrong turn, and he helps people start over by making them a token. The ending is the part we love most: from an insecure introvert who forgets what's important, to a conversation starter who remembers it by wearing it.

Once the strategy was clear, Justin gave it a look with his own hand. He designed the visual concept himself: it should feel like home, look like street comfort and wear like crew gear. The founder could see his brand well enough to draw it.

The candidates on the table, with the chosen lines in bold.

06

Launch, then community

Justin's plan has four phases: Launch, Community, Expansion and Refinement. Each one has an objective, a scope and a way to measure success.

Phase one was already decided. Hoodies first, a landing page with one call to action, and an email sequence to carry people from first look to their own token.

He started with five ideas and a heavy week. He finished with one idea he could wear and the first step already chosen.

The four phases of his plan on one timeline. His closing note, in his own words.

...the vision has been clarified by this process into a way to market and sell artwork. From bringing the customer in a journey, to building community and building tokens in time for people. Lots of focus!

Justin Dial, founder, Lemons Gold and Thump Jewelry

Credits

Client
  • Lemons Gold and Thump JewelryJustin Dial
Project lead
  • Strategy and Creative DirectionSebastián Lecona
Team
  • Visual conceptJustin Dial